Returns

After you have canceled the purchase in writing by post or email within 14 days of receipt of the freight, we will request the return. Return costs for collection by the shipping company are to be borne by the buyer. The goods must be in their original packaging, unused and ready for collection with all accessories. The buyer must clarify the pick-up date directly with the shipping company.

When returning individual covers or other items that can normally be returned by post, we ask you to pack the items unused and with all accessories securely for transport. You will receive a return label for DHL by email. Please print this label, stick it on the package and take it to the post office. This return is free of charge within Germany, Austria and Switzerland.

You only have to pay for any loss in value of the goods if this is due to handling, not necessary for checking the nature, properties and functionality of the goods. As soon as the goods arrive in our warehouse, they are checked. For the repayment, we use the same means of payment that was used in the original transaction.

 Return costs

In the event of cancellation, the return costs of goods that cannot be sent by parcel (forwarding goods) can be found in the following table. The value of the goods and the country from which the return transport is arranged determine the costs to be borne by the buyer.

All further information on the terms and conditions of the revocation can be found here..

 

Country / Value of goods

up to  499 €

up to 1349 €

up to 1899 €

from 1900 €

Germany

   69 €**

   99 €**

   129 €**

   199 €**

AT, BE, LU, NL

149 €*

199 €*

 269 €*

 389 €*

FR

249 €*

389 €*

579 €*

 749 €*

ES

279 €*

439 €*

599 €*

 759 €*

ES Mallorca

359 €*

529 €*

949 €*

    1109 €*

CH

   259 €***

   389 €***

   529 €***

   679 €***

 

*     incl. 19% VAT.

**   incl. 19% VAT.; excl. plus for islands of 100 €

*** excl. VAT.

(Other countries on request.)